Terms of Service
These Terms of Service ("Terms") govern your use of the Replyo mobile application, website, and optional Replyo Manager service (together, the "Service"), operated by mcode ("we", "us"), based in Croatia. Replyo Manager also requires a written service confirmation covering its agreed scope. By using a part of the Service, you agree to the applicable terms below.
1. What Replyo does
Replyo offers a mobile app for monitoring reviews, receiving notifications, preparing AI reply drafts, publishing replies you approve, and sharing a review link or QR code. We also offer Replyo Manager. With this separate service, mcode can prepare up to 20 new review replies per Google Business Profile per day. Under your written authorization, our team reviews and schedules routine replies for the next 9:00 a.m. (Zagreb time) batch. If a queue builds up, all approved replies may be published together, so a catch-up batch can exceed 20. We send one- and two-star or otherwise sensitive reviews to you for approval before responding. The secure review page lets you approve a reply, request a revision, or suggest your own wording; our team reviews suggestions before publication.
2. Your account
You must be at least 18 years old and authorized to manage the Google Business Profile you connect or ask us to manage. You remain the owner or co-owner of that profile. For Replyo Manager, you invite our designated Google account as a manager; do not send us your Google password. You must provide accurate information and use the Service only for businesses you legitimately represent.
3. Subscriptions and billing
- Free tier. Watching and tracking reviews is free.
- Replyo Pro costs €7.99 per month or €69.99 per year (or the local equivalent shown in your app store, which may vary by region, currency, and applicable taxes). It unlocks replying to reviews, unlimited AI-drafted replies, the review-request link and QR code, and multiple business locations.
- Replyo Manager is a separate service from mcode, priced at €69.99 per Google Business Profile per month. It is invoiced separately from Replyo Pro. The service prepares up to 20 new replies per profile each day; after missed review days, a scheduled catch-up batch may publish more than 20 approved replies. Before it starts, we confirm in writing the service volume, scheduled publishing and client-approval flow, invoicing, and cancellation terms. Additional profiles require separate written pricing. Google Business Profile itself is free.
- Auto-renewal. Pro is an auto-renewing subscription billed through the Apple App Store or Google Play. Your store account is charged at confirmation of purchase and again at the start of each renewal period unless you cancel at least 24 hours before the period ends.
- Cancel anytime. You can cancel at any time in your App Store or Google Play subscription settings. Cancellation takes effect at the end of the current billing period; you keep Pro features until then. We cannot cancel store subscriptions on your behalf.
- Refunds are handled by Apple or Google under their respective store policies.
- Price changes. If we change the Pro price, you will be notified in advance through the app store, and the new price will apply only to subsequent renewal periods.
4. Review responses
In the Replyo app, AI drafts are suggestions and are never published automatically; you must review and send each reply yourself. Replyo Manager is separate: under the specific written authorization recorded for your profile, our team reviews AI drafts and routine replies we approve are published in the next scheduled 9:00 a.m. (Zagreb time) batch. One- and two-star or otherwise sensitive replies wait for your approval; if you do not approve a reply, it is not published. You receive a separate notice after replies are published. You are responsible for providing accurate business information and for the authorization you give us. All replies must comply with Google's policies and applicable law.
5. Acceptable use
You agree not to:
- use the Service for a business or Google Business Profile you are not authorized to manage;
- publish replies that are unlawful, deceptive, harassing, defamatory, or that violate Google's review and content policies;
- use the Service to solicit or publish fake reviews, or to offer incentives prohibited by Google's policies;
- attempt to probe, disrupt, reverse engineer, or gain unauthorized access to the Service or its infrastructure;
- resell or sublicense the Service without our written consent.
We may suspend or terminate accounts that violate these Terms.
6. Third-party services
The Service depends on third-party platforms, including Google Business Profile APIs, the Apple App Store, and Google Play. We do not control these platforms, and the availability of features (such as fetching reviews or publishing replies) depends on their continued operation and their terms. Your use of Google services through Replyo is also subject to Google's own terms and policies. For Replyo Manager, you may end our access at any time; when service ends, we remove our profile access within seven business days.
Address suggestions use Google Maps Platform. Your use of this feature is also subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. Check the selected address before confirming it; a suggested address does not guarantee acceptance or verification of a Google Business Profile.
7. Intellectual property
The Service, including its software, design, and branding, is owned by mcode and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the app for managing your own business's reviews. Your business data and the replies you publish remain yours.
8. Disclaimer of warranties
The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose and non-interruption. We do not guarantee that notifications will always be delivered instantly, that AI drafts will be accurate or suitable, or that third-party platforms will remain available.
9. Limitation of liability
To the maximum extent permitted by law, mcode shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost business, or reputational harm, arising from your use of the Service — including damages arising from content you approve and publish. Our total aggregate liability for any claim relating to the Service is limited to the amount you paid us in the twelve months preceding the claim. Nothing in these Terms limits liability that cannot be limited under applicable law, including mandatory consumer protections in your country of residence.
10. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms or if we discontinue the Service, in which case we will give reasonable notice where practicable. Sections 4, 7, 8, 9, and 11 survive termination.
11. Governing law
These Terms are governed by the laws of the Republic of Croatia, without regard to its conflict-of-law rules. Disputes shall be subject to the jurisdiction of the competent courts in Croatia. If you are a consumer in the EU, you also benefit from any mandatory provisions of the law of your country of residence and may bring proceedings in your local courts.
12. Changes to these Terms
We may update these Terms from time to time. If the changes are material, we will notify you in the app or by email before they take effect. Continuing to use the Service after changes take effect means you accept the updated Terms.
13. Contact
Questions about these Terms: support@getreplyo.app.