Terms of Service
These Terms of Service ("Terms") govern your use of the Replyo mobile application and website (together, the "Service"), operated by mcode ("we", "us"), based in Croatia. By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
1. What Replyo does
Replyo helps business owners monitor their Google reviews, receive notifications when new reviews arrive, generate AI-drafted reply suggestions, publish replies they approve, and request new reviews via a shareable link and QR code. Replyo connects to your Google Business Profile with your authorization and acts only on your instructions.
2. Your account
You must be at least 18 years old and authorized to manage the Google Business Profile you connect. You are responsible for keeping your device and account secure and for all activity that occurs under your account. You must provide accurate information and use the Service only for businesses you legitimately represent.
3. Subscriptions and billing
- Free tier. Watching and tracking reviews is free.
- Replyo Pro costs €6.99 per month (or the local equivalent shown in your app store, which may vary by region, currency, and applicable taxes). It unlocks replying to reviews, unlimited AI-drafted replies, the review-request link and QR code, and multiple business locations.
- Auto-renewal. Pro is an auto-renewing subscription billed through the Apple App Store or Google Play. Your store account is charged at confirmation of purchase and again at the start of each renewal period unless you cancel at least 24 hours before the period ends.
- Cancel anytime. You can cancel at any time in your App Store or Google Play subscription settings. Cancellation takes effect at the end of the current billing period; you keep Pro features until then. We cannot cancel store subscriptions on your behalf.
- Refunds are handled by Apple or Google under their respective store policies.
- Price changes. If we change the Pro price, you will be notified in advance through the app store, and the new price will apply only to subsequent renewal periods.
4. AI-generated content
Replyo uses AI to draft reply suggestions. These drafts are exactly that — suggestions, generated automatically and provided for your convenience. Nothing is published without your approval. You are responsible for reviewing every draft before approving it, and you bear sole responsibility for the content of anything you publish through the Service, including edited or unedited AI drafts. AI output can be inaccurate or inappropriate for a given situation; do not approve a draft you have not read. Replies you publish must comply with Google's policies and applicable law.
5. Acceptable use
You agree not to:
- use the Service for a business or Google Business Profile you are not authorized to manage;
- publish replies that are unlawful, deceptive, harassing, defamatory, or that violate Google's review and content policies;
- use the Service to solicit or publish fake reviews, or to offer incentives prohibited by Google's policies;
- attempt to probe, disrupt, reverse engineer, or gain unauthorized access to the Service or its infrastructure;
- resell or sublicense the Service without our written consent.
We may suspend or terminate accounts that violate these Terms.
6. Third-party services
The Service depends on third-party platforms, including Google Business Profile APIs, the Apple App Store, and Google Play. We do not control these platforms, and the availability of features (such as fetching reviews or publishing replies) depends on their continued operation and their terms. Your use of Google services through Replyo is also subject to Google's own terms and policies.
7. Intellectual property
The Service, including its software, design, and branding, is owned by mcode and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the app for managing your own business's reviews. Your business data and the replies you publish remain yours.
8. Disclaimer of warranties
The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose and non-interruption. We do not guarantee that notifications will always be delivered instantly, that AI drafts will be accurate or suitable, or that third-party platforms will remain available.
9. Limitation of liability
To the maximum extent permitted by law, mcode shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost business, or reputational harm, arising from your use of the Service — including damages arising from content you approve and publish. Our total aggregate liability for any claim relating to the Service is limited to the amount you paid us in the twelve months preceding the claim. Nothing in these Terms limits liability that cannot be limited under applicable law, including mandatory consumer protections in your country of residence.
10. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms or if we discontinue the Service, in which case we will give reasonable notice where practicable. Sections 4, 7, 8, 9, and 11 survive termination.
11. Governing law
These Terms are governed by the laws of the Republic of Croatia, without regard to its conflict-of-law rules. Disputes shall be subject to the jurisdiction of the competent courts in Croatia. If you are a consumer in the EU, you also benefit from any mandatory provisions of the law of your country of residence and may bring proceedings in your local courts.
12. Changes to these Terms
We may update these Terms from time to time. If the changes are material, we will notify you in the app or by email before they take effect. Continuing to use the Service after changes take effect means you accept the updated Terms.
13. Contact
Questions about these Terms: support@replyo.app.